Introduction

At Uttam Kheti, customer satisfaction is our top priority. We strive to deliver fresh, high-quality vegetables to your doorstep. However, if you are not satisfied with your purchase, we have a flexible return policy to ensure a hassle-free experience. Please read the following guidelines carefully to understand our return and refund process

Eligibility for Returns

• Check your order at the time of delivery. If any item is damaged, spoiled, or incorrect, you can return it immediately to the delivery person.
• Returns will only be accepted at the time of delivery. Once the delivery is completed and the rider has left, no returns will be processed.

How to Return a Product

1. Inspect your order when receiving it.
2. If you find any damaged or incorrect items, inform the delivery person immediately.
3. The rider will take back the item, and we will either replace it or adjust the amount in your next order.

Refund & Replacement Policy

• Replacement – If an item is returned at the time of delivery, we will replace it in your next order.
• Refund – If a replacement is not possible, we will adjust the amount in your next purchase.
• No Returns After Delivery – Once the rider leaves, no return or refund requests will be entertained.

Cancellations

• Orders can be canceled before dispatch by contacting our support team.
• Once the order is out for delivery, cancellation is not allowed.

For further queries, contact our customer support team at +92 348 0314510 or email us at Uttamkhetipk1@gmail.com.